[Resolved] Tata Sky — Account has been deactivated and no is responding to fix the issue

srikanthchalamcharla

from Bengaluru, Karnataka

Address:	500004
Website:	[email protected]

My tata sky is not working from 29th, 2017.
I thought of signal problem so i didn't raise a complaint till 2nd july, 2017.
3rd july early morning i raised a request to resolve the issue then tata sky agent came to my building and told me that there is no antenna.

I really get shocked and i checked with my society watchman to know where is my antenna. After consulting other flat members i came to know that, another flat person raised a request for relocation and tata sky agent came to our flats and plucked out my antenna and gave it them.
Its completely irresponsible behavior of tata sky agents.

The person who came to my flat one behalf of my request he has arranged their antenna to me.

But
Tata sky team deducted 200 rs from my account and my dish connection gets deactivated from 3rd july.

Its completely tata sky agent mistake but they are charging 200. After having a discussion with tata sky customer care, they accepted their mistake and informed me that with in 2 days my amount will be refund to my account.

But after 10 days also it was not happened and daily i am consulting the team but no response from them.

Need help on this one.

Was this information helpful?

No (0)

Yes (0)

Aug 16, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Tata Sky Customer Care's response Your concern is certainly noted! We will connect with you soon.

Jul 14, 2017

Updated by srikanthchalamcharla TATA SKY will inform every one like its 24*7 support. Its completely wrong. Just for business purpose they are telling.

I have raised a High priority Complaint after that all also no one is responding.

I had a long discussions with Senior Executive persons from Tata sky Hyd branch but no use.
Yaswanth Kumar
Vikas - He informed Team lead.

I don't how these people are working. I think there will be no Higher management to monitor their employees work.

These people are very good at their work during receiving their salaries and benefits.
Don't bother about Customers and their problems.

Selling their Product is the first task later no will be responsible.

Verified Support

Jul 16, 2017

Tata Sky Customer Care's response We hope that your query has been resolved! Let us know if you require further assistance, we will be glad to help!

Dec 02, 2017

Updated by srikanthchalamcharla After your solution, I am not getting all channels but still i am paying money for entire pack...