Tata Sky — Activation of package and charged without my knowledge

Sanzay

Address:	411028
Website:	tatasky.com

I removed unwanted package and add on from my Tata sky account on 29-June-2016.
My account gets deactivated on 23-August-2016.
I open and get surprised that somebody activate English channels which cost me 85/- per month, when i asked who did it, Tata sky said i did thru IVR.
I have phone call records no calls been made.

How can i activate one day after removing all unwamted package.

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Tata Sky customer support has been notified about the posted complaint.