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Satellite, Cable DTH TV
Tata Sky

[Resolved]  Tata Sky — add channel

Address:Pune, Maharashtra, 411014

I wanted to see the live telecast of football match which was supposed to begin at 1:30 am. Since i did not have the channel i tried adding online from official website with no success. The message service was also not working. Then i had to call customer care around 12:45 am for the issue and the person on the other end said, he can’t do anything until 6 am in the morning. This is the worst response a customer looks for. Absolute zero customer satisfaction. Even though the dth provider is the costliest compared to its other competitors, i’ve been a loyal customer since last 12 years and this is how they pay you back.
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Apr 19, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2020
Tata Sky Customer Care's response Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Verified Support
Mar 16, 2020
Tata Sky Customer Care's response We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
Complaint comments 
3 Comments

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Comments

I forgot my RMN and tried contacting Tata sky for many times. And now I am unable to login to my account. Please help me to change it. Contact:[protected]
Subscriber ID: [protected]

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Tata Sky Customer Care's response, Mar 7, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Tata Sky Customer Care's response, Mar 7, 2020
Verified Support
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Please help to Sort out my problem as I cannot View my DTH Tatasky it appear this is the wrong card for this Set top box Please help.

Reply
Tata Sky Customer Care's response, Mar 11, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
I am getting a blank screen with this message - 'The set top box needs to be paired. Contact the customer care if the problem persists.'
How can I resolve it
Reply
Tata Sky Customer Care's response, Mar 11, 2020
Verified Support
Hi! That's not how it should have been. Kindly share your RMN/Sub ID and we’ll sort this right away for you.

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