Tata Sky — Audio video sync issue - very unprofessional service

Address:

411060

I have multi room connections of tata sky. I am facing audio video sync issue on both the connections. Previous to this i used videocon d2h where i had no issues at all. Since day one i am experiencing issues with tata sky. Audio and video are not in sync on various channels mostly on hd channels. There is a delay of around 1 second in audio. The audio you hear and lip movements dont match at all which gives very very bad user experience. I dont expect such bad experience after paying hefty amount to professional company like tata. I have made complaints multiple times to their customer care but with no help, everytime they cancel the complaint saying that this is how it will be and cannot be fixed. If this is the case then i dont want to use such dirty product and want money back. Also i need confirmation from seniors that yes this is a known issue in tata sky and cannot be fixed.

I can be contacted at [protected] and [protected]@gmail.com