Tata Sky — Card not correct

This card is not correct for this set top box.. I've already tried removing and inserting it after cleaning but not working
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Hi! This isn't the experience we aim for. Kindly confirm us your Registered Mobile Number/Sub ID and we’ll solve this at the earliest.
Tata Sky Customer Care's response, Dec 6, 2022
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We understand your concern. Please share with us your Registered Mobile Number/Sub ID to assist you further.

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