Tata Sky — Charging subscription when no service is being rendered

Address:

Bangalore, Karnataka

My subscriber id of TATA SKY is [protected] (Bangalore). I have been a subscriber to Tata Sky for over 6 years now, and there has been no problem. The problem started in April 2015, when the signals stopped, and on checking with customer care, I was informed that they are shifting from one satellite to another and hence there will be no signal for about 10 days. I waited, but there was no signal even after three weeks. My subsequent calls to Tata Sky customer care had an automated system, which said that press '1' or some number (which I do not remember now) if my complaint is about 'No Signal', and that there will be a call back and a technician will be sent for rectification. No response after repeated trials and pressing the required number asking for a call back / technician's help. So I decided reluctantly to shift to a local cable operator after being with Tata Sky for so many years. Since I used to always subscribe for annual or semi-annual packages (I had subscribed for the 'South Jumbo'), I continued to get statements from Tata Sky, deducting my monthly subscription from the credit balance even after April. So I called up Tata Sky again and informed them that since I have not been getting any signals and no one came to rectify my problem, why they are still charging me every month, and to refund my balance. I was informed that the subscription is non refundable and I will not get anything back, whatever may be the amount paid in advance. I have not been using Tata Sky for the last 5 months (since April 2015), and I had a balance of over Rs. 1600 at that time. This is the first time I have come across a situation where a Tata Group Company is so UNETHICAL in their business practices. I would still like to reactivate my connection with them, but the company does not seem to be interested even in their LONG TIME CUSTOMERS. IT IS A VERY SAD THING, IF NO ONE IN SUCH A COMPANY IS INTERESTED TO TAKE NOTE OF SUCH GENUINE GRIEVANCES.