Tata Sky — cust id [protected]. WO:HX018SU. SECOND SET TOP BOX INSTLLN

bEFORE THIS WORKORDER, LAST MONTH I HAD COMPLAINED THAT THE CHANNELS ARE NOT CLEAR OR BLANK. THEY TOOK SEVERAL DAYS TO ATTEND AND CHANGED SOME ITEM CLOSE TO THE DISH. PRETTY SLOW RESPONSE. ALSO TIME IS NOT MAINTAINED. THIS TIME AROUND INTIIALLY AFTER MY LODGING OF REQUEST, A TELEPHONE CALL WAS RECD AT HOME THAT THE THE TECH WANTED TO COME THE VERY MOMENT (I THINK IT WAS ON 02/05/15). WHEN THE PERSON ATTENDING THE PHONE EXPRESSED THAT MY PRESENCE IS REQD, SHE WAS TOLD THAT THE REQUEST IS OVER AND I NEED TO LODGE FRESH REQST WITH THE HELP DESK. CREATED UNNECESSARY ANXIETY. i MADE PHONE CALL TO YOUR NUMBER WHICH TOOK SEVERAL MINS AND STILL I WAS IN QUEUE. HENCE DECIDED ON CHAT. I HAD TO SPEND LOT OF TIME FOR THE CHAT. THEN THEY ASSURED THAT TECH WILL COME ON 04/05/2015 MORNING. THEN THEY HAD SENT REPEATED SMSs SAYING THAT THE TECHNICIAN WILL ATTEND ON 04/04/2015 BETWN 1440 & 1445HRS. NOBODY TURNED NOR WAS THERE A TELE CALL. aFTER THIS, THERE WAS A SMS AT 19.53 OF 04/05/15 THAT TECH WILL COME BETWN 1400 & 1445 OF 04/05/2015 AFTER THE TIME HAD PASSED - very funny. I HAD TO TAKE PERMISSION FROM MY OFFICE AND STAY AT HOME - FOR THE TIMING WAS NOT AS DESIRED - morning of 04/05/15. NO TELE CALL OR SMS RECD BY ME THAT THE TECH WILL NOT BE ABLE TO COME ON 04/05/15 AS PER APPOINTMENT. NO REGRETS FROM YOUR END. NO APPRECIATON FOR OTHERS VALUABLE TIME. TODAY I HAD TO AGAIN WASTE LOTS OF TIME ON THE CHAT WHERE IN STD ORNAMENTAL FORMATTED REPLIES WERE BEING GIVEN. NO ACCEPTANCE OF FOLLY AND NO EXPRESSION OF THEIR INABILITY TO KEEP THE TECH TEAM IN SHAPE OR NO REGRET FOR LAPSE OF NO INTIMATION FOR NOT BEING ABLE TO KEEP THEIR APPOINTMENT. till now no msg from tata team that they were unable to visit the site as per appointment. TOTALLY UNLIKE A TATA PRODUCT. kindly take nec action on erring staff and shape up the tech team control and improve the follow up. See to it that the Work order is attended to after prior call. Also request you to let customers like me who have to suffer with repeated delays to get a direct tele contact to a CRM. regards. Ramaraju.