| Address: | 400068 |
| Website: | tata sky |
From: "anita iyer"
Sent: thu, 29 sep 2016 18:43:29
To: "[protected]@tatasky.com", "vanujam"
Subject: severe critical signal issue
Kind attention: all the top most senior people associated with tata sky
i would like to bring to the kind notice of all the people associated with ur company, that i have been facing critical signal problem from the last two months ie.august & september 2016.
From august onwards, almost 3 times in a week there has been a problem of 'no signal' though there are no rains and the signal is clear. even after complaining almost for last 2 months., my problem stands unresolved.on complaining, ur local technician visits our premises does some temporary adjustments by fiddiling with the set top boxes by removing the wires and fixing it again and checking the common antenna due to which for some time the cable used to function for 2 days and again we used to face the same problem of 'no signal' the very next day.
i am sorry to state these last two months have been a tough period for me and my family right from calling the tata sky customer till the arrival o[censored]r technician. the amount of energy, time and phone calls wasted on calling up tata sky cannot be justified and above all the mobile network issue at our place.
in this whole process, your technician has damaged by set top box leaving me with no option but to activate my 2nd set top box.. i was given to understand that my set top box is not functioning due to which i am not able to view tata sky. i had to agree to whatever ur technician says bcoz i am a layperson. after putting in a request to tata sky customer care for swapping my primary connection to the secondary one and installing the secondary set top box on 26th september 2016 in the evening, on 29th september immediately after 2 days i am facing the same "no signal" problem. i am not able to view tata sky since morning. i called up my local dealer who as usual requests me to call up the customer care. i fail to understand what is his role than. i am again forced to follow the same exercise of calling the tata sky customer care. this exercise i have been continuously doing for the last two mths, so i hope ur goodself would understand what harassment i have been going thru because of no fault of mine.
i request the senior most person to kindly intervene in this matter and resolve my issue as soon as possible. the total amount for not viewing tata sky cable for the last two months (in a week only 3 days v could view tata sky cable) be kindly credited to my account. also please replace my damaged set top box as soon as possible.
looking forward for an immediate response or else we will have to think of shifting to some other cable operator when we shift to our new place.
regards
Anita iyer
[protected]
Anita iyer
[protected]
Was this information helpful?
Post your Comment