Tata Sky — De-activated my recorded content on the HD box...

Address:

Bangalore, Karnataka

Tatasky does not allow me to watch recorded content on my HD box that I have fully paid for even though there is a minimal balance of Rs. 10.69 and is pending a recharge shortly. In fact, this is pure bullying and is very very upsetting for me. I am sure there will be hundreds of people like me who are unable to view Tatasky HD box after we paid for buying the box and having it installed at our home. When I called up, they said that the connection is inactive, hence I need to recharge. I bought the box, paid for the recorded content already... then why should I recharge to view recorded content? Why are they taking away my accesses to view the recorded content? If I need to recharge, why should I pay for the box itself? I need this addressed immediately. I have raised a complaint after much argument with the customer service agent in an online chat...as #1-[protected] dated 23/1/2015. Portion of the chat is attached for your reference.