Consumer ID: [protected]
The above quoted ID user started using service with monthly subscription of Rs. 280/- for the channels made available as per package within the monetary limit stated above. The user never made any call or sent any SMS for increase of any channel. But the service provider kept increasing the channels and monthly subscription and for the month of May 2016, it ask the user for an amount of Rs. 380. It was deposited and its validity was up to May 30th of 2016.
On 6th May 2016the user requested the Service provider to change the plan/package and the same was done and brought to Rs. 270/- per month, message available on Mobile phone, with next date of recharge 10th June 2016. On the date shifting of plan from existing one to desired one, Balance of money available, as per information provided by the service provider, was Rs. 323.23. Then, suddenly from 22nd or 23rd May 2016, they started flashing message for lesser amount of money and demanded Rs. 570/- stating 24th as last date and eventually deactivated the service from 24th May 2016. Here, it is again mentioned that there was no demand for additional channels and hence no SMS or call was made. It is also surprising that those channels which are free of cost were also not made available. It is my humble submission to see the case and decide accordingly and justice may be delivered immediately to avoid any undesired legal battle.
Dhanesh Kumar Verma. Was this information helpful? | 
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