[Resolved]  Tata Sky — Deceptive Advertising

Address:

North Goa, Goa

I am writing to inform you that I have recently come to Goa from Canada and subscribed to Tatasky service. I had Tatasky service last year when I had come on a holiday and thought o[censored]sing Tatasky. When I ordered the service on October 4, the service was very prompt. But I noticed that the technicians came without uniform and without any ID. And then he went on the roof and came down and said some part is missing from the dish and took Rs.300 from me. He did not provide me with a receipt. I found that very strange but, did since I was not aware about the standards in Goa, I did not complain at that time. After using Tatasky for a month, I saw the advertisements for Diwali offering the HD services for Rs.1, 500/- which was the full year’s subscription and included the HD Box plus the Rs.450 that I used to pay every month before. I called the number and after several attempts the technician came. Once again the technician came without uniform and without ID. He brought the HD Box and took away the basic box for which I had paid for before. I asked him about it and he said that was the rule. I did not argue with him. When using the HD box and the service, I noticed that I could not access all the HD channels since I have to subscribe separately for individual HD service. I believe this was not mentioned in the TV advertisements. The ad only said by paying Rs.1500 for one year, one could get the HD channels. I believe that this is either deceptive advertising or not conforming to the advertisement contents. Either way, I believe I have been cheated and would like to be compensated for this inconvenience. Kindly arrange to cancel my HD service, return the basic box that was taken from me and revert to my basic subscription of Rs.450 per month. I look forward to your affirmative response per return mail and thank you for your kind attention. Thank you kindly. Tino Sequeira Account No.[protected] Mobile Phone N0.[protected]