Tata Sky — Deducted money is not credited back

Address:

560068

Hi,

i have scheduled for an installation and the customer care person assure the installation by the same day before 6 PM on 01 may 16 but the unavailability of technical person they couldn't install i on same day so i cancelled the connection on that day itself and if we check the status if the connection it is cancelled by TataSky department.
But my issue is the amount i paid on call is not yet credited back to my account.
I didn't get any reply or call from back end Technical team of Tata Sky as well. So ridiculous and bad customer service, today it going to be 4 days since i registered complaints with Tata Sky related to this.