Tata Sky — Deducted the money(170) from my account for Free service visit

Address:

Hyderabad, Andhra Pradesh

Hi Sir, My Subscriber ID [protected], Due to signal issues, I have raised the request to sort out the issue. While discussing with tata sky agent, he clearly told me that this is Free visit. we will resolve you complaint with free of cost and the technician also told it's free visit no receipt needed and took 50/- Tip. And he didn't touch anything he just checked the signal strength. The next day I saw a warning message on my TV stating Please recharge the account. I asked the customer people through chat, why this was happend, told due to mistake it was happend, we will refund the money and raised the request(1-[protected]) Kindly check the proof for this attachment. This is my complaint ID: 1-[protected]. It should resolved on 21st may 2015. Please help me to get my money refund