Tata Sky — Deduction of Service Visit charge which is not completed

Address:	411023
Website:	Tata Sky

Chetanm 19:06 joined the chat Good Evening chetan misal, welcome to TataSky Chat support. Tata Sky 19:06 Please stay online as all our agents are busy assisting other customers, Your Estimated wait time is - 6 Minutes andMeanwhile, kindly key in what we can help you with in brief (1000 characters), And your queue position is - 13 chetanm 19:06 hello I have query regarding the Recharge date of mine a/c chetanm 19:07 We had rechrged my ac on dt.15.11.15 with Rs.355/- and we recd that my next recharge date is 17.12.15. chetanm 19:08 but today atI recd sms that My ac bal is 27.29/- and due date is 2.12.15 How it can be ??? chetanm 19:09 hello any one is there Padmavati Thirumala 19:11 You are now chatting with Padmavati Thirumala and your chat reference ID is 0000BaB3H3V4EFKF. How may I help you today? Padmavati Thirumala 19:11 Sure, I will help you with this regard Mr. Chetan. Padmavati Thirumala 19:11 Please be online for 2 minutes while I check your account details. chetanm 19:12 ok Padmavati Thirumala 19:13 Thank you for being online. Padmavati Thirumala 19:13 Rs.27.29 Padmavati Thirumala 19:13 *The current account balance is Rs.27.29/-. chetanm 19:14 how it comes to 27.29/- because on dt.15.11.15 when i recharge with Rs.355/- balance was Rs.374/- so how it reduces??? chetanm 19:15 please check and revert Padmavati Thirumala 19:15 Thank you for being online. Padmavati Thirumala 19:15 I have verified with your Tata sky account, you have tried to recharge the account for Rs. 355.0/- on 15/09/2015 11:33:42 AM. Padmavati Thirumala 19:15 If it is unsuccessful then the amount will be credited back to your bank account within 7 to 10 working days. Padmavati Thirumala 19:15 Further, we would like to suggest you to recharge once again to avoid interruption in your services, however we suggest you to contact the nearest dealer or call to helpline number to recharge the account. Padmavati Thirumala 19:15 In case if the amount is not reflecting in your bank account even after 7 working days request you to contact us with the details of PG reference number, Bank name, transaction ID, date and time of transaction, amount, web Site through which recharge was done and the bank statement. Padmavati Thirumala 19:16 Kindly send a scanned copy of your bank account statement or passbook to [protected]@tatasky.com. To further investigate on the same. Padmavati Thirumala 19:18 As I have checked your account details, the recharge is done with Rs. 355/-. chetanm 19:18 listen after recharge I recd sms from VM-MYTSKY that with payment of Rs.355 for the Subscriber ID [protected] the new a/c balance is Rs.374/- Current monthly charges are Rs.355/- and net recherge Date is 17.12.15 chetanm 19:19 so pls expalin how a/c balance is reduce from 374/- to 27.29/- chetanm 19:19 and also about recharge date previous as per sms it was 17.12 and now comnes to 02.12 Padmavati Thirumala 19:20 As I have checked your account details, Rs.170/- is deducted for the service visit. Padmavati Thirumala 19:20 *As I have checked your account details, Rs.170/- is deducted for the service visit. chetanm 19:20 but no one comes for the visit till date... how you can deduct it previously before visit of anyone???? chetanm 19:21 You must include it to my account immediatly as visit is not done Padmavati Thirumala 19:22 I would like to inform you that the monthly charges from 15/11/2015 to 30/11/2015 the charges are deducted. Padmavati Thirumala 19:22 The daily charges as per your account is Rs. 27.29/-. Padmavati Thirumala 19:22 The daily charges as per your account is Rs. 11.83/-. chetanm 19:23 but visit is not complted so how can you deduct Rs.170/- from my account chetanm 19:23 this is very wrong to deduct the charges before visit??? Padmavati Thirumala 19:23 As I have checked your account details, the request is in closed status. chetanm 19:24 how no person had came for visit.. then how it will be close status????? Padmavati Thirumala 19:24 Okay sir, I will raise the complaint regarding the same. Padmavati Thirumala 19:25 May I know your alternate contact number? chetanm 19:26 NO first you must credit the amount Rs.170/- to my account it is very bad experience from you... if person had not visted till this time how charges are deducted and status is shown closed???? Padmavati Thirumala 19:27 For the same I will raise the complaint sir. Padmavati Thirumala 19:28 I do understand your concern sir, However we required some time to complete your request. chetanm 19:28 But how it will happen??? We are logging this complaint to Consumenr court about this deduct... Padmavati Thirumala 19:28 We regret the inconvenience caused to you. Padmavati Thirumala 19:29 I will raise the complaint to the charges refund. Padmavati Thirumala 19:29 Please be online for 2 minutes while I process your request. chetanm 19:30 I had chat with your staff on friday till date my problem had not be solved by you.. problem which is from your side. Padmavati Thirumala 19:30 Thank you for being online. Padmavati Thirumala 19:30 The complaint has been taken, the complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. Padmavati Thirumala 19:30 I would like to inform you that our team concern will validate the issue and do the needful. chetanm 19:32 But listen we had given the complaint from last 4 days and no one solved my problem the loss of channels not shown is faced by me.. What you will be do for this???? chetanm 19:33 tell me the team concern name also. with complaint reference no.?? Padmavati Thirumala 19:34 I would like to inform you that I have raised the complaint on priority basis, I request you to wait till the team concern will contact you. Padmavati Thirumala 19:34 The complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. chetanm 19:34 but when team concern will contact me and how??? Padmavati Thirumala 19:35 We would like to inform you that we cannot give you the name and the timings. Padmavati Thirumala 19:35 They will call on register mobile number dsir. Padmavati Thirumala 19:35 *They will call on register mobile number sir. chetanm 19:36 listen you are promising me that my this compaint will be solved till 03.12.15 but due to this unnessory and wrong deduction of charges Rs.170/- from my account my balance is valid till 02.12.15. Padmavati Thirumala 19:37 Yes sir. chetanm 19:37 So i will not rechrge on 02.12.15 you have to solve this issue and refund my Rs.170/- immediatly. Padmavati Thirumala 19:37 The complaint reference number is LHL7JFZ and the issue will be solved within maximum of 03/12/2015. Padmavati Thirumala 19:37 I will ensure that the issue will be resolved on priority basis. chetanm 19:38 Also listen your person Mr.Deepak ([protected]) had called us for the visit but till date not came for it. Now when try to call him he is not receiveing the phone and cut it. chetanm 19:39 He had accepted that he had not came to visit my place and cut the phone. We have this call record. Padmavati Thirumala 19:40 I will be mention the same in the complaint sir and I would like to inform you that our team concern will contact you please inform the same. Padmavati Thirumala 19:42 I would like to inform you that as there is a delay in response, the chat session may get discontinued. chetanm 19:43 Listen give me your authorised person email ID so i can also forwrard this to them. Otherwise I will take serious action.