[Resolved] Tata Sky — Defective HD SET TOP BOX

raichaudhuri2017

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700078
Website:	www.consumercomplaints.in tatasky

To
The Customer Care
TATA SKY

Sub: Defective HD Set Top Box of TATA SKY bearing customer ID: [protected]
Sir/Madam,
The undersigned would bring to your notice that I am an Customer residing at 24, Ramlal Bazar Road, Haltu, Kasba, Kol- 78, the said connection is with HD facilities and yearly premium (recharge) of Rs. 8000/- . This is to mention that I am using this HD service from the year 2013, the concerned HD Set Top Box was defective on the month of December 2015 and the same was changed on 18.01.16 without any charges.

The same has been again found to be defective from August 2016 and subsequently the matter was informed to your service centre for necessary follow-up, only after repetitive persuasion your franchisee representatives attended the call by visiting on 05.12.16 and suggested to change the defective HD Set Top Box costing charge of Rs 700/- with 1 month guarantee, If this continues then it is hard to change the HD Set Top Box at regular interval and simultaneously this comprises of frequent financial involvement.
Please look into the matter seriously, otherwise I won’t have any other option to surrender / discontinue your service and move on to other alternatives available in the market, though I am an old HD customer of yours.
Hoping for your early action and perusal and waiting for your reply as early as possible.
A. Raichaudhuri

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Jan 19, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2016

Tata Sky Customer Care's response Hi, we completely understand what you might have gone through. Allow us to help you. We've raised a service request and shall contact you soon to sort this out.