[Resolved]  Tata Sky — Deficiency in service and unprofessional and irresponsible responses from helpline

Address:	110092
Website:	TATASKY

A service request expressing that setup box is not functioning was lodged on helpline no [protected] vide WO#YCT355W on 03/07/2017 at 10.43 am and an SMS was received at 11.01 am saying that Tata sky installer visit is scheduled between 13.20 and 14.30 on same day. This however did not happen. The visit was done on 05/07/2017 but of no avail as engineer Sandeep was not having setup box. Instead of resolving the problem the WO#YCT355W was dropped at 9.38 pm on 05/07/2017 without assigning any reason. Immediately thereafter contacting at your said helpline WO#YEVLMQG was generated when it was assured that it would be attended in 24 hrs, but of no avail. Schedule visit was agagin and again fixed at various times but nobody turned up and problem persisted. All the time prson available ata helpline was without technical knowledge highly unprofessional. This was highly frustrating for a customer. Since this happened again and again resulting into depriving us to view news channels entertainment though charges were deducted. Thus two issues of deficiency in backup and services and illogical deduction of charges are here which needs proper redressal including adequate payment for harassment and mental agony. Please take necessary action immediately failing which legal recourse may be resorted to.Pl keep me updated on my email: [protected]@yahoo.com.