Tata Sky — Difficulty facing while dropping add on package

Address:	500013
Website:	www.tatasky.com

My customer id is [protected] and registered mobile no.[protected]
I am always facing problem while dropping add on package and when contacting your customer care associate. They took lot of time to do the process. They gave me toll free number and assured that you wont be charged when you call this toll free number. But the toll free number also charged on my registered mobile number. This has happened many more times. When i contact customer care, your associate keep me on hold for more than half an hour just to drop one add on package. Sometimes, my phone charges are more than add on package charges. I am not able to resolve this problem. I request you to kindly resolve my issue so that i can add or drop any package without any difficullty. Otherwise, show me any other solution to add or drop packages whenever i require.
Thank you
Tiwari rama krishna prasad
Hyderabad
Rmn: [protected]