Great...so now I
have a forum to express the great service provided by you people. Firstly let
me take the opportunity to congratulate you guys for upgrading your dish
services. Now, do you have an idea of how your so called customer service team
is handling this recent change?? I am sure you do not. Three days ago, I was
unable to watch any of the channels due to “bad signal” message. I called up
your toll free number. One gentleman explained to me that you guys are doing
some maintenance to upgrade the services and it will take 48 hours for your
technician to reach my place. I was pretty cool with that as I understand that
these things take some time. I asked him to place a note in my complaint that I
will be unable to attend calls till 15:30 in the afternoon as I do not have
access to my cellphone in office. He assured me that I will receive calls only
after 15:30. Now, after 1day I got a message that my appointment has been
cancelled due to no response. I called your number today and got connected to
another gentleman whom I asked to put me to a supervisor as he did not sound
that confident to resolve my issue. He put me on hold for good 20 minutes and
then I had to disconnect as I do not have the whole day to listen to your
automated response (please train them to be sensible to customer’s need. He
could have come back and said that it might take some more time, please be
online). I called up again and this time I was fortunate enough to talk to
someone who assured me that he is raising it to his Team leader who has the
access to go an extra mile and help me. He also gave me a reference number HQEF5F0.
Now, it has been more than 3 hours that I am waiting for someone to come and
rectify this. What a horrible services I
must say. Do you guys ever forget to ask for your money when the due date is
approaching? Then why to forget your customer’s need? I am all set to take it
to the consumer forum as I have all your text messages as well as a recording
of our phone conversation.
Thank you for all your useless
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