Tata Sky — Dth cable

Address:

Pune, Maharashtra, 411036

Pathetic service...
I had ordered for a Tata sky HD box on 30th may. It took me around 2 hours to get my concerns sorted and place the order. on 30th may around 12:30 Pm I get a message from Tata stating technician has been scheduled for 1st May 2016 between 12:30 to 1:40 Pm. No call no technician for the entire day. When I called Tata customer care they said no request has been scheduled. If the request was not scheduled how can I get a Work order no: OJKW2VW. Post this they said you will receive a call from our Backend department and he hung the phone. received a call from backend guy called Mrunal, he assured me technician will be at my place by 6:00 pm on Sunday evening and we will call you to check if the installation is done, to which is said ok. Sunday evening in vain...NO call NO technician..
Monday 2nd May 2016 called the customer care to raise another complaint to which customer care executive Preeti says again you will receive a call in the next 2 hours...waiting for the call till 2:00 pm today. called back customer care same response you will get a call in the next 2hours...
Frustrated to the core, I found the nodal department number which they say if customer care cannot solve your issue call us.
Biggest mistake to call these guys...
first call to nodal department, I spoke to Harish same assurance, will get a call in sometime o which I said I need the technician to come at 6:00 Pm as we are working and no one will be there to attend till that time, to which he said I have made a note and technician will come post 16:00 to 16:45 hours.
Second call to nodal department, was not able to trace harish so spoke to Mohammed, to my horror he said there is no complaint launched and its yours first time you have called the Nodal department... I don't know what should I do...I have lost my patience ad I m done with TATA SKY...
A SUGGESTION TO EVERYONE...PLZ DONT BUY TATA SKY PATHETIC SERVICE ZERO CUSTOMER VALUE AND SATISFACTION.