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[Resolved]  Tata Sky — dth pairing error

Address:600097

I am using my tatasky dth after few months. Recharged and account loaded with enough balance. But shows this is the wrong card for this set top box pairing error. Also removed the card cleaned and inserted again. Still error pops! So please resolve this soon. Tried all refreshing options by giving missed call and all. Account and box are active i don't know why this error pops. A/c id [protected]
Box id 0296
Rmn [protected]
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Apr 5, 2020
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2020
Tata Sky Customer Care's response Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Verified Support
Mar 02, 2020
Tata Sky Customer Care's response We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
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Comments

This is the wrong card for this set top box( pairing error) that what it’s showing. It’s same card I had been using, I’ve removed it and cleaned it properly but it’s still the same pls do something
Sub Id [protected]
Reply
Tata Sky Customer Care's response, Mar 3, 2020
Verified Support
Hi, we understand what this has been like for you. We have raised a service request to sort this. Rest assured, you will hear from us soon. Meanwhile, you can also watch TV on the Tata Sky Mobile app or on watch.tatasky.com at no extra cost.
Tata Sky Customer Care's response, Mar 4, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number in DM so that we can get in touch with you at the earliest.
We have recharged with 100 rupees but it shows has setup box is not pairing please resolve the problem as soon as possible

Reply
Tata Sky Customer Care's response, Mar 3, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Tata Sky Customer Care's response, Mar 4, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Rathod Premsing's reply, Mar 4, 2020
Even now also resolved our problem .It will show again as same I.e this is the wrong card for this set top box .which type of number is required to you to get touch with us

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