Tata Sky DTH Service — Not replacing settop box and deducting money without service

Address:

East Singhbhum, Jharkhand

I am Rajib Saha live in Jamshedpur. My set top box is damaged after using 7-8 months within 1 year warranty period. That mean my Tatasky settyop box is under warranty. I lodge a complain. Please note down my WO No: I3XFE2S. As per company norms this set top box has to be replaced.TataSky came to replace but with a old (older the age than my existing one). More importantly, how many times it was damaged & repaired was not mentioned or provided to me. In this situation I have not accepted the settop box. I asked Tatasky provide either new settop box or set top box having similar age to my set top box or take back my damaged set top box & give me back after repair. Unfortunately, they are not doing anything. Again and again they are forcing me to receive the old repaired settop box which is quite older than my current one. Without solving the problem TataSky intentionally deducting the charge from my existing paid balance . They are simply cheating me. Making foolish and forcing to accept whatever they want. They kept the system in such a manner that no customer will be able to reach to their executives directly and explain the problem for better solution. What I am feeling is that I have to accept what ever they will do. Therefore, I am putting the fact in your website with the aim to get justice. Thank you very much