Tata Sky — DTH Service Not Working Despite paying for Technician visit

Address:	New Delhi, Delhi, 110065
Website:	www.tatasky.com

Mr.Sanjay Mittal
Nodal Officer
Tata Sky Ltd, Regional Office North
Tata Communication Compex
Mandi Road, Chattarpur, New Delhi – 110074
Phone:[protected]

Dear Sir,

My subscriber ID is[protected]

In last 12 months I have paid at least 6 payments for technician visits. Still my TV had no signal during most of the subscription period.

Last time just 2 weeks back I called technician, he came and went away without fixing the problem. Still my subscriber balance was deducted from account. I recharge the account using credit card, and in the current month's credit card statement there are two monthly payments to Tata Sky.

Tomorrow is my Onam festival. We the entire family have holiday and here in Delhi we have nothing to do but to watch TV. Now I am out of that facility despite multiple charging in last 20 days.

New antenna was fixed 3 months back only, but the guy fixed it on loose cement pushing screw in old hole. I asked to fix it but he asked for more payment.

In last one year I had to go through lot of hardships due to very bad handling of your service dealer and their unscrupulous service boys. For not giving service during validity period I abandoned the service for some time. Later when I called them for connection the mike like equipment receiving signal from antenna and its clamp were missing. The technician told me I have to change antenna itself, else the old type clamp and mike are not in supply. He also told me if I pay Rs.300 he will bring the old equipment and clamp from elsewhere who have abandoned Tata Sky service. Now I understood how my receiver was missing.

Again after about 1 month of not having service, I ordered new antenna & paid for visit also. He in my absence pushed the screw in to old hole which was broken and left it loose. After some time it tilted may be by bird sitting on it. This time also I paid to fix it but he stuck it with hammer and did not fix.

Yesterday I contacted the customer care & They told me I have to pay again for technician visit/fixing antenna.

I have to say it is clear snatching of money without giving satisfactory service.

I am trying to communicate with you my grievance and get the matter settled before tomorrow. Hope you will interfere and immediately handle the matter failing which I have to look for forums to get my consumer complaint redressed.

Thank you.