[Resolved]  Tata Sky DTH — wrong billing by allocating a secondary connection

Address:	HYDERABAD, Hyderabad, Andhra Pradesh, 500082
Website:	www.tatasky.com

Dth connection no. [protected].There was a awful experience with customer care people of tata sky. On april 15 of 2019 we called customer care people to disconnect the secondary connection as we weren't using same. They did not give me any option of permanent or temporary disconnection nor did they confirm for how many days they are going to disconnect. Suddenly there flashes in july that i need to pay rs.1000+ or my connection would be terminated after i have paid my monthly payment of rs.569/- on 8th of july. Hence, i called them to know what was the reason for double payment in one month. To my surprise they say that my secondary connection was activated with out my knowledge on july 15th 2019. I asked 1them that all the process of activation was without my intimation and hence, they need to credit the amount to my account. For once they called me and asked for being happy with a rs. 120/- credit that they offered. But i asked them that it was their mistake of activation without my concent and hence, they need to give full amount. But rather they disconnected my primary connection too on 28.07.2019 for payment and i had to pay rs.569/- again on 28.07.2019 for connection. So i had to pay two time in one month ..Very poor customer service in this era of competition ..And consumer protection.