Tata Sky — Faulty set top boxes

Aram5572

from Delhi, Delhi

Address:	New Delhi, Delhi, 110017
Website:	www.tatatsky.com

I have a tata sky + connection. Consumer id [protected]. The set top box stopped responding and was replaced by the repairman after charging me 900 rupees on march 12, 2016 (Transaction id - nd7v0e4). The new replaced set top box started giving problems and stopped working on 2nd may 2016. Again it was replaced yet i was charged 900 rupees again.
So 3 observations-
1) you charge us exhorbitant amounts and yet your service is not up to the mark.
2) the average age of your set top box less than 2 months and i will be billed every time they are replaced? What kind of shoddy damaged set top boxes do you install than if they cannot even last 2 months.
3) i talked to your technician and he told me that all set top boxes that are given as replacements are refurbished ones and not new ones. So, am i paying 900 rupees for a god knows what how many times repaired product.

On top of this i have to deal with a bunch of that you call as your customer service team. Repeating what i say back to me not customer service. Customer service means addressing my problems not sending me on a wild goose chase.

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Tata Sky customer support has been notified about the posted complaint.

May 04, 2016

Updated by Aram5572 I have a TATA sky + connection.Consumer ID [protected]. The set top box stopped responding and was replaced by the repairman after charging me 900 rupees on march 12, 2016(transaction Id- ND7V0E4). The new replaced set top box started giving problems and stopped working on 2nd May 2016. Again it was replaced yet I was charged 900 rupees again.
So 3 observations-
1) You charge us exhorbitant amounts and yet your service is not up to the mark.
2) The average age of your set top box less than 2 months and i will be billed every time they are replaced? What kind of shoddy damaged set top boxes do you install than if they cannot even last 2 months.
3) I talked to your technician and he told me that all set top boxes that are given as replacements are refurbished ones and not new ones. So, am i paying 900 rupees for a god knows what how many times repaired product.

On top of this I have to deal with a bunch of Idiots that you call as your customer service team. Repeating what I say back to me not customer service. Customer service means addressing my problems not sending me on a wild goose chase.

Dr.Aram
[protected]