Tata Sky — Given old box and cheated

Address:

Sundargarh, Odisha

my consumer id/ Subscriber ID : [protected] tata sky given call and tv advertisement that old existing box which upgrade to mpeg2 to mpeg 4 and all replacement will done by our side our engineer will visit to our home but my issue is different tata sky local service called me to his office to collect new box and i went there and collected a old box when i complain about the given box is old they replied ok not an issue our service will visit to your home with new box .from that day 9/06/2015 till date i m chessing up about new box but they are not listening my claim .today i personally visit there office now they told new issue that you hav to pay 990/- for new box .when i asking about to resolved my pending restarting issue of existed one they told they denied to solve they only need money .kindly help me sir to get appropriate action against the cheating of tatasky serviece