| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.tatasky.com |
I have been recently relocated from Kolkata to Noida on 10th May 2016 and had placed a request for ReInstallation of my 2 connections on priority.
The request was put up by calling up the customer service number on 10th May for ReInstallation on 12th May and was assured that a service engineer will call and complete the job on 12th May.
I received a call from service team on 10th that a visit will be scheduled on 10th May and then I intimated that the request was for 12th May.I was assured by the caller that the job will be completed by 12th May.
No one turned up on 12 May and I kept calling the customer service multiple times for the completion of the request.
On 13th May I called up again to the customer service and put up a request for ReInstallation and a service executive came to visit.On inspection & scanning of the flat he proclaimed that there is no suitable place for installation of dish hence to call up customer service and cancel the request.
Instead of providing a solution for installation the executive blatantly & unprofessionally closed the service request.
Similar delay & poor service in attending the deinstallation service request was faced on 2nd & 3rd May in Kolkata.
I would like to draw your attention to such unprofessional & poor service that I have choosen to terminate your connection which I was enjoying smoothly for last 5 years.
Suraj Verma
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