[Resolved]  Tata Sky — inappropriate charges

Address:	560100
Website:	www.tatasky.com/wps/portal

I had been a tata sky customer for 13+ years now. I had been staying in my previous house for around 9 years and after long stay raised a relocation request to a new place. I had been a tata sky+ hdpvr subscriber and hence a premium customer with no relocation charges. The story begins here...

As per the relocation request, i was asked to remove the dish and wiring from the previous location and request reinstallation at the new place. But as the dish was very old, the technician said the dish is worn out and it would be better to request a new dish as relocating the old dish is of no use.

So i requested for new kit. As part of the new kit, i called up customer care and confirmed that super lnb which would be free for me.

So when i finally ended up seeing new kit charges of rs 500, wiring of rs 420 and super lnb of rs 800. Also deactivated my connecting demanding to pay all the above charges and only after that the connection can be reactivated.

Couple of things here:
1) for a customer who had been loyal for 12+ years can't you provide a new kit free of cost as the old one is worn out?
2) when the customer care executive confirmed that super lnb would be free, why have you charged and demanding me to pay and only than the connection will be reactivated? You have all the call recordings to validate the confirmation provided that it would be free
3) i had to spend a valuable 1hr on my sunday afternoon to get this sorted out, the customer support manager mr. Guruvinder singh promised to comeback to me with a resolution in 15 minutes to ensure that i can enjoy viewing my tv on the sunday evening, been 2 days now but still no response
4) when the executive was adamant the they will only reactivate my connection only if all charges are paid. I said i am not ready and requested deactivation of my account. He was ready for that and raised a request for deactivation of my account immediately. No respect and/or effort to retain a customer who has been loyal with tata sky for 12+ years

Overall it is easy to move to different service provider and get a new connection for much lesser price and pain than get your issues resolved with tata sky. No respect for loyality. They just need money, money and money... Loot the customer

For reference: my subscriber id: [protected]

Regards
Kiran