Tata Sky — Installation issue

Address:Faridabad, Haryana, 121010

From last two days i am trying to get tata sky connection get installed for my led tv but all in vein. The engineer cancelled my request yesterday and today despite my 3-4 calls to customer care of tata sky i have not recieved any call neither any one has come to install setup box. This is the worst service i have ever seen. It was bettee if i would have taken a videocon connection.
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It takes almost 5 min for the set top box to power on and show channels and it takes further 5-6min for the channel information to display.

the remote is also very slow in response in changing channels.

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