Tata Sky — Issue with your inferior setup box... (sub. id:[protected])

Address:	641035
Website:	www.tatasky.com

Sir / Madam,

I hereby bring to their notice that I am facing serious issues with my Tata Sky setup box which was replaced just 6 months ago. I have been one of their premium customer since September 2012, having subscribed to Yearly Premium package.

During November 2015, I faced an issue and the setup box was replaced (at my cost) with a refurbished setup box. Now within 6 months the same problem has raised. I called up their service people and they want us to replace the setup box again for God's sake.


• At the time of purchase, their marketing guys informed only about the various packages for viewing the programs. Scoundrels never (even) hinted about the extra cost for setup box in case of non-working. They have cunningly played by keeping their customers unaware about servicing the setup box at our cost.

• When there was viewing problem about six months back, in the name of replacement / new setup box, they fitted some refurbished setup box at our cost.

• When a new (first one)setup box can run flawlessly for 3 years, how their refurbished setup box could not run even 6 months.

• Now they are telling that it is having warranty for only one month. That is the quality confidence they have in their product.

• They are very well aware of the durability of their refurbished ones and yet aim only at money and making their customer worst fools.

• I never expected such a reputed company provides such a crappy, faulty, low grade, filthy, nonsense product which has got only one month warranty. They should have informed all these at the time first sale itself, so that we would not have preferred their product.

• Now they expect the customers to pay for it whenever it fails again and again for the rest of the life?

I am highly embarrassed with their shabby, substandard quality setup box / service and seek immediate replacement with a new setup box at their cost.

If they still hold their stand, I am sure I will discontinue from their rotting DTH service, and will seriously look for other alternatives.

(Sub.ID:[protected])