[Resolved]  Tata Sky — keeps showing digi card not inserted properly and none of the options response

Tata sky is not working. It says digicard is not inserted properly. Despite reinserting the digi card and cleaning it so many times it still keeps saying digicard not inserted properly. No other options are responding including home button and help button due to which we are unable to see our tata sky subscriber id. It even says subscriber id not available and so we don't know our tata sky subscriber id.