Tata Sky — Levying charges by their own and deactivating the connection

Address:

New Delhi, Delhi

Dear Sir / Madam, This is regarding my complaint no.[protected] dated 19.1.15 and[protected] dated 21.1.15 with Tatasky Customer Care. Let me now summarize my concerns. I have taken Tatasky connection on 25th December 2013 and activated an annual dhamal mix package on 25th January 2014 for a period of 1 year which is going to expire on 24th January 2015. Last month i.e. 25th December 2014, I have taken another multi-connection for my secondary TV against which I have paid Rs. 1, 800/- for set top box and Rs. 200/- for one month subscription charges which is valid till 24th January 2015. My Complaint: (a) My secondary connection was deactivated by Tatasky on 19th January 2015 without any intimation however it is valid till 24th January i.e. 6 days before. As a result, I am unable to see any channel. Against this I have lodged a complaint on 19.1.15 (complaint no. mentioned above) and I have been informed that it will be answered within 24 hours. However, instead of any revert from your side, today I come to know that my complaint was deleted from the system and does not exist where my grievance is still pending to be resolved. In fact, today I have been informed by customer care executive Mr. Mani that it is the mistake from the company side by deactivating the account which is incorrect. Even though my account is not yet made activated. (b) I have been informed that I have made the request for some English movies on 16th July 2014, however I have not made any such request. It is surprised that even if I have made this request, why no charges have been debited to me so far?? The fact is that I have never applied for any such connection for English movies. It is the mistake in the records of the company to levy the charges of somebody else into my account. Request: (i) The company should inquire the reason for above default made and revert back to me the possible measure for this. (ii) Why there is not any revert from back office team on client complaints?? Why it got deleted or made over without rectifying the defaults / communicating to customer? (iii) Even after knowing the facts that the mistake is at their end, why it is not rectified immediately instead of telling to customer that it would be reverted within 3 working days? (iv) I need the backup supporting evidence which substantiate / proof that I have made the request for English movies channel. (v) If Tatasky has to cheat its customers like this, I am not interested in pursuing further with their services and request to refund me full amount which I have paid for set-top box at the time of connection on immediate basis.