Tata sky customer service team is pathetic in delivering out the services. I have been using Tata sky services since 2012, services were good in the starting but now it's not even a worth penny.
I relocated my house last year and have been complaining since then that whenever there is a wind blown my set up box becomes dead and reason is that they service engineer coming to fix it is not doing his duty properly. The screws used to tighten them comes out and antenna gets dislocated.
I ordered new HD box on 24th may along with this complain. The executive over phone call informed me that you can get inform the executive who will come to deliver the set up box and he will fix it for you. The guys delivered the bix and fixed it. Just after a week today again same problem persist, Antenna is hanging through the wall.
The worst part is now your customer service team says there would be charges for extra visit and I haven't made any complain in the past. Why do your executives don't check call recordings before making such comments. If your cse doesn't submit or forgets to mention comment is it the fault of customer. Moreover your special team called so is not worth a penny. He simply denied my request to had a word with Manager. The executive told his name as Hardayal.
I would be highlighting this case all over social media and networking websites and filing consumer complaint against customer harassment and not providing services as promised if the issue doesn't get resolved within next 24 hours. Was this information helpful? | 
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