Tata Sky — Misguiding and poor service

Address:	Mumbai City, Maharashtra, 110077
Website:	www.tatasky.com

I am sharing my email extract sent to Tata Sky addressing to Mr Harit Nagpal, the Head of Tata Sky on email id [protected]@tatasky.com since I do not have his email id.

Dear Mr Harit Nagpal,

I am not sure whether you will get this email or not but still I am addressing this to you and shall forward this mail to you through various sources whether it takes me to reach to Mr Cyrus P Mistry or Mr Ratan Tata.

I must congratulate you for successfully running the DTH service in the country. At the same time there is a big chunk of customers who are suffering because of poor execution of services at the ground level. I subscribed for Annual period to Tatasky services approximately 40 days ago and my experience from the Day 1 has been horrible, I had to lodge complaints almost every alternate day for weak signal, No signal, No HD reception, Selected channel reception etc etc.

being a new customer to any DTH services I expected your dealer to guide me about the options offered by Tatasky but I was rather misguided much about it.

1. For two of my TVs I was told to take 2 independent connections rather than One as Primary and second as secondary. As I was unaware of the DTH system after shifting from Mumbai I followed the advice only to discover later that I ended up paying more than required for 2 connections.

2. No receipt was given against the payment done to the Tatasky dealer and cash money was taken from me with a promise to deliver the invoice later on. Til date their is no revert from anyone despite reminders.

3. The connection of my TV was given through the existing Dish of my neighbor in stead of installing it through the Common Dish of my society. This led to inconvenience to both the Subscriber and my cable was thrown by someone as it interrupted their TV performance. This continued for a week and later on the technician changed it to the common dish of our society.

3. Right from the Day 2 of connection the signal reception has been very poor and almost every alternate days I have to lodge a complaint. While lodging the complaint every time there is demand for visit charges which results in arguments and subsequent waiver.

Today the connection is doing fine but not sure what is going to happen tomorrow. We subscribed to Tata sky thinking about the Brand Tata behind this service but it has resulted in mental agony for me and my family. I requested for the reimbursement of my money and disconnection too but it was flatly refused citing the policy of company.

Let me tell you sir, please do not make your customer feel cheated if he has shown faith in your brand or else this discomfort of customer will multiply very fast eroding all the laurels earned by Tata sky.

Thanking you and expecting some positive action in the right direction.


Regards,
A pained customer,

RADHIKESH SINHA
ID [protected]
Dwarka, New Delhi 110077