Tata Sky — Miss guiding the customer

Address:

122505

1. 1. i had received a sms on 14.07.2016 regarding to recharge of my a/c for rs.1925.00 so that my hd subscription will be activated for further one year with respect to 19.07.2016. that time my a/c balance was rs. 286.41 till 14.07.16 at 12.41 pm.
2. i had recharged my a/c for rs.2100.00 on 18.07.16 and my total balance become rs. 2333 at 4.11 pm as per sms received from tata sky.
3. again i had received a sms on 19.07.2016 at 8.37 pm that your current a/c balance is 2320.56 and your pack request is completed with due date 21.11.2016 and new monthly charges will be rs. 380.00.
4. at same time i had received one more sms that request completed for bumper – rs. 2270.00.
5. further i had just received a sms on 20.07.16 that my a/c balance is only rs. 57.4. a/c due date is 29.07.2016.

From above i do not understand what they are trying to say and what a disgusting tata sky management. i had neither requested for the change of my monthly plans of rs. 380.00 to bumper - rs. 2270/- nor requested for anything else. how they are changing my plan to his wish without consent of consumer.

I had emailed to tatasky nodal officers on 19.07.2016 & 20.07.2016 and customer care on 19.07.2016 at 8.51 pm to resolve the same and activate yearly monthly plan of rs. 1925/- of hd and keep my monthly plan same as earlier of rs. 380/- pm.

Reply of customer care representative was that within 24 hours, first he will cancel the bumper – rs. 2270.00 and said amount credited to my a/c. further he had requested me to make a call after credit of said amount for the activation of hd plan.

In the mean time i had received a call from nodal officer mrs priyanka paul on 21.07.2016 at 11.15 am that your hd plan is activated for one year but your monthly plan of rs. 380/- is changed to rs. 400/-. i had requested, why my plan has been changed without my requested and consent. but she had no answer in this regard and very rudely replied that we will not be changed this to your earlier plan of rs. 380/- as it had been closed my side.

Therefore, to whomsoever it may concern, it is requested to looked into the matter and such behaviours of a nodal officers never be tolerated by any consumer. why consumer will suffer due to tata sky internal problem? how she can behaves like that to any consumer? why we should be paid extra monthly usages charges for those we never said for?

I will never ever tell to anybody to get the connection of tata sky. totally rubbish services and mismanagement.

I certainly think, you will do take necessary action against the rude nodal officers and mismanagement.

Thanks and regards,

Kripakar mishra.
Sub id: [protected].
(m) [protected].