[Resolved] Tata Sky — misuse of recharge money paid by me and arbitrarily changing my choice

Satto43

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan, 302020
Website:	bit.ly/tskyrech

On 20 may 2018 i recharged my tatasky account with rs. 6600/- for the base pack "sports dhamaka" and hd viewing (Hdaf175) both yearly. I received the message that the new account balance is rs. 6618/-. On 23rd may i received another message saying "supreme sports kids dropped. Current a/c bal: rs 1762.82. Due date: 30 oct-18. New monthly charges: rs. 330. Base pack renewal date: 22 may -19.
I have talked on phone with tatasky personnel and also had long chat on computer with them. I have explained the things and made it clear that i have opted for sports dhamaka and hd viewing on annual basis and the amount paid is rs. 6600/-.

Today (25 may 2018) on phone i was assured that the things will be set right. However, to my dismay, i received another message saying that"english entertainment, supreme sports kids, sony ten 3 hd @ 75 pm dropped. Current a/c bal: rs. 1865.36. Due date: 08-apr-19. New monthly charges: rs 175. Base pack renewal date: 23-may-19.
I fail to understand (1) where my recharge money has disappeared (2) why i am not being given the service for which i paid the recharge amount (3) why monthly charges are being levied on me?

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Jun 26, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

May 26, 2018

Tata Sky Customer Care's response Hi, we understand that you had a bad experience with us, allow us to make it better. You'll hear from us soon. Kindly note your SR# 156RL2C0.

May 27, 2018

Updated by Satto43 The complaint is NOT resolved.
Every time a new current balance and a new due date is sent to me.
Neither the a/c balance nor the due dates are correct.
I have already written my comments.

May 31, 2018

Updated by Satto43 The complaint is NOT resolved.
Every day a new person chats with me and promises to resolve the issue.
But neither the account balance nor the due date have been set right.
No explanation is given by TataSky.

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Comments

Satto43

from Jaipur, Rajasthan

I wonder about the intellectual level of TataSky people. I would help them in III Standard mathematics.
I recharged with an amount of Rs. 6600/-
I had a balance of Rs. 18/-
I was informed by TataSky that my new balance was Rs 6618/-
I had opted for Annual Sports Dhamaka pack for Rs. 4620/- and for
Annual HD viewing for Rs. 1925/-
Total Rs 4620 + 1925 = Rs 6545/-
Therefore my balance should be[protected] = Rs. 73/-

The package was to be effective from 23 May 2018 for one year.
Therefore the due date becomes 23 May 2019.

The message on my TV is showing:
Balance on May 25, 2018 : Rs. 1956/-
Next recharge due date : 25 APRIL 2019
Credit Rs. 974/-
Last recharge amount: Rs. 6600/--

However on 25 May I had received a message on my mobile saying
Monthly HD Access Fee added @ Rs. 1920, validity 23 May 2019
Current a/c balance :Rs 42.59, due date 25 May 2019,
Base pack renewal date 23 May 2019

I fail to understand the daily changing mathematics of TataSky.

All this is after several telephonic conversations and 2 long chats.

I do not know how long I have to suffer.
God help me.