Tata Sky — Multiple set top boxes on dth

Address:

Raigad, Maharashtra, 410210

My id number [protected]
We had connected 1 set top box
We have placed an order for additional set top box order no. Pefzogu
We had an internal cable connection done by others. Your technician visited and was telling that the internal cable will not work and we have to lay a new cable from the transmitter parallely from the roof top.
We requested him to connect from the incoming cable from the 1st set top box that had been connected parallely to the other one. They are not ready to test the same. Please let us known technically why two individual cable require from single transmitter from the roof top the same cannot be connected from the existing set top box incoming cable
This is a serious issue & it shows that tata sky dish antenna cannot take two set top boxes with single cabeling
We require an explanation/ reply immediately.