[Resolved]  Tata Sky — Negative Customer Experience

Address:

Mumbai City, Maharashtra

Hello Sir/Madam I’m writing to inform you that I had a negative experience in your customer service First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I am still upset about the situation My Subscriber ID is [protected] I have been trying to get things sorted out with my current a/c with you guys but to no avail all that i was trying to do was to Recharge the HD pack as we had loved the clarity of the service but the service provided was appalling we have been trying to get in touch with the customer care since Sun 31st but no success all that we get is that the line is busy or get hung up on multiple times we were informed to go online and to make the payments for the HD pack which we tried with same subscriber id and was getting a error to speak to customer care then i tried my Registered Mobile no [protected] and guess what Someone else's a/c is registered with my number (I will be attaching the screenshot of the same ) now when we finally got to speak to a person form Customer care whose name doesn't matter as you guys use Sou do names he directed me to this no [protected] in which i gave a missed call yesterday and got a call back today when i got the call was informed to speak with the customer care as they deal only with Installation and new customers Now can You Please direct me in which direction to go