Tata Sky — No Action on Complaint # J2H08AJ‏ at Gurgaon

Address:

Gurgaon, Haryana

Dear Tata Sky Customer Care, Our Tata Sky connection (consumer no. is [protected]) is completely down since 11.07.2015 4 PM. We had complained to your Call Centre and were told your technician would visit our place by 11 AM today (Work Order no. J2HO8AJ). When no one turned up, we called your Call Centre again at 11.10, but were surprised when a lady told us that we have not mentioned any "time of availability", hence they haVE not sent anyone. This is atrocious on the part of Tata Sky. With Wimbledon and other programs going on over the weekend, and all our TVs not working, Tata Sky customer care takes such a callous attitude? Instead of sending a technician, you guys are blaming customer for a false reason, when the fact is the time was scheduled at 11 AM! If your technician is not available on Sunday, you should say so, instead of blaming us. Please let us know immediately when your person is coming and send him IMMEDIATELY, otherwise we will escalae this matter to your Nodal Officer. Dhruv Dar