Tata Sky — no channels showing since purchase

Laksmi07

from Bengaluru, Karnataka

Address:

400080

Hi
After installation of Tata sky it worked only for a day and now it repeatedly show the message to contact helpline(screenshot attached). We have been complaining since a week. After much delay the technician comes and says settop box is fine and problem with subscriber ID. Now he gives his senior's number and says talk to him. He says will be fixed by evening and that's it. What's the problem nothing is explained and they're just dragging.
Worst service. Nobody knows what's wrong. Are they working for Tata sky. Subscriber ID: [protected]

+1 photos

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Tata Sky customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2019

Tata Sky Customer Care's response Hi, we understand your concern. We are looking into it now. Please wait just a little while longer. We're resolving this for you in the best and quickest way.

Verified Support

Aug 10, 2019

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!

Aug 10, 2019

Updated by Laksmi07 It's unresolved yet. There seems to be an issue with the subscriber ID which your guys are not able to solve. We have been provided with a temporary solution i.e a temporary set top box with a card. And the careless one has been taken for repair.
It seems so silly that resolving subscriber ID issue is been made to look as a humongous task.
How much time does it take to cancel this subscriber ID and create a new one?