Tata Sky — No kids channels in dhamal kids pack

Address:	382470
Website:	www.mytatasky.com

I have changed my base pack to dhamal kids but no any kids channels coming.
I have called 6 to 7 times in customer service.
Also did sms of sr to 56633.
But still my issue is not resolved.
My i'd is = [protected]
Registered mobile number [protected]
In my last call the customer service person tells that oi have to pay 200for technical visit.
This is so ridiculous why should i pay for your foult.
I am able to see other channels only kids channels not coming, means there is no issue from my set top box or my dish.
Kindly help in this today by evening.
Or else i will go in consumer court.
Also will put issue on social media about pathetic service response.
Hope you take this seriously.