Tata Sky — No proper service and harsh response from customer care

Address:	Mumbai City, Maharashtra, 560048
Website:	www.tatasky.com

On 4th of june, 2016 i have requested for new remote, after 3 days on 7th when i spoke to cc officer, i understand that there is no request raised for the same, so i requested for the same again, the informed me that with in 2 hours our technician will call for appointment. But still today (11th june) i haven't received any call from technician, mean while 5 to 6 times i have spoke to cc officer and 4 times with senior supervisors also, and when ever i call they have an standard answer, this time we assure you with in 2 hours our technical will attend your request, 120 hrs passed after assuring for 2 hours but no response still now.

And even upon consistent request with senior cc officers, they never help, in spite have the standard statement, "this time we will assure you, with in 2 hours our technician will resolve your request", and further if i am trying to request for extended support as the issue was escalated for couple of times in the same manner, they are not ready to help, and after continuous request suddenly they will disconnect the call

Please help me in getting some senior official in tatasky service, how can give me some resolution for the same

If not, please regret me with draw my tata sky services and set top box unit, possible, i have one year subscription, please refund me my balance amount what ever is left...

Regards
Umamahesh p
Subscriber id : [protected]
Complaint no: pdk60in