Tata Sky — No response to complaint for over 4 days

Address:	560076
Website:	tatasky.com

My tata sky connection ([protected]) has been not working since june 3, 2016 - the stb automatically goes into standby mode. I complained on june 4 (Sat) morning.

Same evening, a technician visited and didn't even bother to check the problem - he did a master reset, then said there is something wrong with stb and said he would change the stb following day - sunday.

Since then, no technician has come despite repeated follow up. I have called the customer service number at least 10 times and all i get in response is that we will address the problem, a long wait and another assurance that technician will come.

I received a call this morning (Jun 7) from tata sky and they promised that a technician will come at 1 pm.

I again called today at 430 pm and was told that no technician is available and someone may come tonight at 9 pm.

Is this how paying customers are treated? Does tata sky have no technicians available to address complaints? According to tata sky, a complaint is to be resolved within 24 hours - here there isn't even a decent response after 100 hours.

I have not been able to view channels for 5 days now - will i get credit for the 4 days i have had this problems?

Very poor customer service indeed. Looks like tata sky is only interested in increasing charges without being bothered about the service.

I urge customers to beware of such poor service and complete insensitivity of tata sky.