Tata Sky — No service after payment

Address:	Thane, Maharashtra, 400615
Website:	www.tatasky.com

I have been subscribed to 'Dhamal Mix pack' which contain 214 channels as showing in the Tata sky portal (in the website). These 214 channels contain almost all channels in Kids as well as Movie category. However, this is to inform you that i couldn't able to watch these channels since in actual these channels were not a part of my package. After my discussion with the customer care executive Mr. Asgar Shaikh and later on with one of the senior executive, they told me to subscribed these channels separately which cost me additional. There might be some error in their website.

Now when i tried to subscribe these channels from the A-La-Kate list in the same portal, it is showing "You have already subscribed to all the channels in the genre.

This is a complete case of cheating. I paid for this package based on the list of channels included in the package. And now after payment i have been informed that some of the channels are wrongly mentioned in the package as you have to subscribe it separately.

To verify this i have also forwarded all the screen shorts and links of my portal to their executive. But their are now unanswerable.

I also asked them to refund my money. But they are also not ready for that.

Hence, i sincerely request you to please look into this matter on priority and suggest further.

Encl : Screen shorts of my portal attached for ref.