Tata Sky — Non availability of services, No one to listen, Useless customer care numbers.

Address:

Mumbai City, Maharashtra

My Subscriber ID is [protected] in the name of Jayesh G. Khona. Our Tata Sky services are not working since 3rd of April 2015. We have made a complaint regarding the same on 4th of April 2015 and there after a regular follow up regarding the same to get the things corrected on the telephone nos. advertised by them. We have always received SMS saying that your request has been noted down and WO no. NS[protected] dated 05/04/2015 has been issued and our technician will soon be in touch with you for the same. To my surprise till date nobody has bothered to look into the same. And let me remind the authorities concerned that the company is proudly advertising about their prompt customer services by saying "cricket to next year bhi ayega, and holiday ke liye phir khabi jayenge". There by claiming that their service people are sacrificing their personal priorities for giving a prompt service support to the valued customers. If that is true then I assume that Tata Sky customers are having so many complaints and that these people have still not sorted out earlier complaints so that they can attend to my complaint.(Even after 40 days). On 24th of April we received a message stating that our above mentioned WO has been cancelled and that if we still had any complaints we can call their customer care nos. We tried calling the same so many times but always had to wait for long periods with out any response. We even selected options whereby they promised us that they will call us back if we did not want to waste our time by simply waiting to talk to a customer support executive. But this also has not worked, as no one called back. Will some higher authority in Tata Sky look in to the same and explain us why this lethargy and who should be held responsible for this. And as a customer we feel that there is no value for us and hence should no longer wish to continue with Tata Sky services.