[Resolved]  Tata Sky — not properly understand

Hello
Ashik sethia from kolkata, just before 45 min i talked with customer care re my monthly charges.

Month is count as 30 days, i don't understand when i recharge on 5th june for rs.387, and msg shows that next recharge on 1st july, is this 30 days complete on 1st july.?

Today, 03.07.19, i recharge with rs.387 and msg shows,, expire this recharge on 27th july
Can u explain is that 30days on 27th july?

Here is the msg received
Tata sky id [protected]
Current balance rs373
Monthly charges rs462
Next recharge date 27-jul-19

When i talked cc
Next msg is
Tata sky theatre @ rs75 pm dropped. Current a/c bal: rs 375.96.

Please reply with explanation to my mail regarding my balance and next recharge as counting 30 days from today.
My mail id
[protected]@gmail.com

Thanks and regards
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Aug 20, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2019
Tata Sky Customer Care's response
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support
Jul 04, 2019
Tata Sky Customer Care's response
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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