[Resolved] Tata Sky — not receiving the channel properly

Subramania Iyer

Address:

35/458, SRIVILASAM, Behind Palace Oval Ground

Subramania iyer, thripunithura, ernakulam
Id no.[protected]
Rmn: [protected]

I get asianet news channel, especially the 1 pm news with broken images and audios on and off. Occasionally, the screen suddenly becomes black and then the channel is displayed again with broken images and audios. I am unable to listen to the news due to this problem.
I contacted the toll free number and a person answered the call after some transfers of lines and waiting for about 10 minutes. I cleaned the terminals of set box connections and reconnected them as per his advice. Still the problem continues. I have this problem with a few other channels also but not all channels.
I request tatasky to solve my problem at the earliest.
Thanks,
Subramania iyer

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May 26, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

Tata Sky Customer Care's response Hi, help is here. We've raised an SR#21AVLDRK to sort this, you'll soon hear from us.

Verified Support

Apr 22, 2020

Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!