Tata Sky — Package renewal issue.

Address:	500061
Website:	www.mytatasky.com

I am a tata sky user and i have been facing lot of issues regarding the billing. The last time i had paid the bill of rs 1460 for semi annual dhamal mix pack as sited in the www.mytatasky.com page. After couple of days i receive a call stating that i have not paid the complete amount to avail 6 months pack. I was out of station once i was back i verified the details and initiated a web chat with the tata sky associates and informed that i would pay the difference amount. But it felled on deaf ears so ask for a call back from manager but i did not receive any call. I called the tata sky again and spoke with the manager and with the nodal officer and explained him about the issue but all the one hour discussion gave me the same repetitive answer which i already know. Now my pack is changed to daily basis where rs 9 is deducted every day. Now i have a balance of 1047.52 and they are asking me to pay rs 483 to activate the semiannual plan. This is ridiculous after every recharge we need to call the company to avail the already selected packs. The company should at least create a user friendly website where the customer can select the package and get activated to the package which anyone chooses for.