[Resolved]  Tata Sky — pairing error for tata sky set top box

This is the wrong card for this set top box error is appearing. Please resolve. I am using tata sky set top box. Suddenly, when i switched it on one day, the error 'this is the wrong card for this set top box' error is appearing. Please resolve the matter as soon as possible. Hope tata sky will respond faster and resolve the issue at the earliest..
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Aug 2, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 02, 2018
Tata Sky Customer Care's response
Hi, that's not how it should have been. We've refreshed the signal. Please turn off the set-top box for few minutes. Turn it on and check if the problem persists.
Complaint comments 

Comments

Recharge wrongly a/c no[protected] rs. 50 dt29.06.18 th bob mobile banking ref. no.BB01M3400115

Tata Sky Customer Care's response, Jul 4, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID so we can assist you better.
gupta_shankarlal's reply, Jul 7, 2018
my. registered mobile no. 9950222753 & id 1193031315
Kindly resolve as my recharge is fine .But this error is showing continuously .Tried to keep it off for some time and again started but problem still persists.My subsciber id is [protected].Kindly resolve

Tata Sky Customer Care's response, Jul 4, 2018
Verified Support
Hi, we have raised a service request to sort this and you'll hear from us at the earliest.
gupta_shankarlal's reply, Jul 7, 2018
your executive was coming yesterday and come see the problem of signal which mobile no. is 7546900438.
today morning i am calling more he is not pick my call.
kindly see and send to other executive.
Tata Sky Customer Care's response, Jul 9, 2018
Verified Support
We hope that your query has been resolved! Let us know if you require further assistance, we will be glad to help!

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