Tata Sky — PATHETIC SERVICES: ACCUSING CUSTOMER FOR RAISING COMPLAINTS

Vivekananda Debbarma

from Visakhapatnam, Andhra Pradesh

Address:

Hyderabad, Andhra Pradesh

MAIL SENT TO CEO SUB:GRIEVANCES RE :URGENT:DEACTIVATE ACCOUNT SUBSCRIPTION ID.[protected] AND STOP DEDUCTING DAILY SUBSCRIPTION Sir, You may please go through the detailed mail I had sent to your Nodal Officer which has not yet been responded. Further to it I had 2 online chat session today as mentioned below : 1) with Jayanth Nagaram Chat Ref ID 2263531 who informed that he had checked with the concern desk and they would call shortly. 2) lastly with RMohan Singh Chat Ref ID 2266386 who hearing my concern that why my account still not DEACTIVATED and a daily subscription still being deducted .He came with BEST reply being in service sector " THERE IS NO USE OF RAISING THE MULTIPLE COMPLAINTS WITH THE SAME ISSUE". You being the CEO of a service sector just explain how TATA SKY can accuse its customer (of last 8 years) for even raising complaints ?? As a customer until the issue resolved of course I would complain. RMohan Singh even DENIED to register any further complaint, hOW IS THIS ??? If the Chat had gone on record you can observe that he was not bothered at all with customer's concern and just giving patented answer "it will be resolved shortly" and on my query suggested to write to [protected]@tatasky.com. In my mail to your Nodal Officer I have details of all my online requests started from 12/4/14 regarding de-installation, re-installation and lastly de-activation and the various chats I had with chat ref. ID and the name of person.From the last chat its clear all the chats/complaints gone ON RECORD but for some unknown reason you have decided to IGNORE all these. I DO NOT SEE ANY REDRESSAL/RESOLUTION coming from TATA SKY but you are very prompt in deducting the daily subscription when its on record that TATA SKY never responded to my re-installation request so I have decided to DEACTIVATE that is to close my account and was assured by Alok Kumar, Chat Ref Id 2248485 dated 30/4/15 that " I WOULD LIKE TO INFORM YOUR ACCOUNT IS TO BE CANCELLED BEFORE 1/5/15" . Looks like until the balance amount exhaust there is no other way to cancel my subscription. YOU MAY MAKE A NOTE THAT I AM STILL PAYING DAILY SUBSCRIPTION TO TATA SKY FOR NON SERVICE AND ONCE MY ACCOUNT BALANCE COMES TO ZERO HOPEFULLY MY SUBSCRIPTION STANDS CANCELS . I DO NOT OWE ANYTHING TO TATA SKY AFTER MY BALANCE AMOUNT EXPIRES. MAIL SENT TO NODAL OFFICER : Dear Sir, I would like to bring to your notice the pathetic services from TATA SKY as per details given below: 1) Through SR[protected] on 12/4/2015 requested for de-installation since we were relocating on 15/4/2015 from Navi Mumbai to Hyderabad. Instead of requesting your customer cares it was not taken place and we had to do it personally. YOUR TECHNICIAN AND CUSTOMER CARE STARTED CALLING AFTER WE REACHED AND SETTLED HYDERABAD. 2) We had requested for 15 days Subscription holidays w.e.f 14/4/2015. Also had online chat with VasudevaReddy Reddy with Chat ref Id. 2192341 for cancelling your service thats closure of account and given request ref no.1-[protected] and till date do not know what happened to that. 3) On 29/4/2015 through SR[protected] we have requested for re-installation SO FAR NO RESPONSE FROM TATA SKY 4) Since we already had doubt about your re-installation service we also put a request for DEACTIVATE ACCOUNT through SR[protected] SO FAR NO RESPONSE. Other than that I had online chat with Shilpa Kulkarni on 29/4/2015 with Chat Ref. ID 2243341 who had taken my request for Deactivation of account with immediate effect and given request ref no. 1- [protected]. When as per her assurance no one contacted by 30/4/2015 and rather found you deducting daily subscription from the account, again had online chat with Alok Kumar on 30/4/15 with Chat Ref Id 2248485 and he had taken complaint no.1-[protected] and mentioned " I would like to inform your account is to be cancelled before 1/5/2015" But as on date still there is no response from Tata Sky and my account still ACTIVE and you ARE STILL DEDUCTING DAILY SUBSCRIPTION SHAMELESLLY WHEN ITS ON RECORD THAT SINCE YOU DID NOT RE-INSTALL WE ARE NOT AVAILING ANY SERVICE OF TATA SKY and as per Alok Kumar the account has to be closed before 1/5/2015. As per record I had requested THRICE to deactivate my account. First on 14/4/2015 during online chat with vasudevareddy reddy, Sceond on 29/4/2015 through online chat with shilpa Kulkarni and Thirdly on 30/4/2015 through online chat with Alok Kumar. But still so far no action from Tata Sky. So you may explain for what you are charging and when you are supposed to get back to your customer with confirmation of the deactivation and refunding the balance amount in account. Vivekananda Mob: 77XXXXXXX8

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Tata Sky customer support has been notified about the posted complaint.

May 05, 2015

Updated by Vivekananda Debbarma LETS SEE IF I GET AN RESPONSE NOW

MAIL SENT TO CEO
SUB:GRIEVANCES RE :URGENT:DEACTIVATE ACCOUNT SUBSCRIPTION ID.[protected] AND STOP DEDUCTING DAILY SUBSCRIPTION

Sir, You may please go through the detailed mail I had sent to your Nodal Officer which has not yet been responded. Further to it I had 2 online chat session today as mentioned below :
1) with Jayanth Nagaram Chat Ref ID 2263531 who informed that he had checked with the concern desk and they would call shortly. 2) lastly with RMohan Singh Chat Ref ID 2266386 who hearing my concern that why my account still not DEACTIVATED and a daily subscription still being deducted .He came with BEST reply being in service sector " THERE IS NO USE OF RAISING THE MULTIPLE COMPLAINTS WITH THE SAME ISSUE".

You being the CEO of a service sector just explain how TATA SKY can accuse its customer (of last 8 years) for even raising complaints ?? As a customer until the issue resolved of course I would complain. RMohan Singh even DENIED to register any further complaint, hOW IS THIS ??? If the Chat had gone on record you can observe that he was not bothered at all with customer's concern and just giving patented answer "it will be resolved shortly" and on my query suggested to write to [protected]@tatasky.com.

In my mail to your Nodal Officer I have details of all my online requests started from 12/4/14 regarding de-installation, re-installation and lastly de-activation and the various chats I had with chat ref. ID and the name of person.From the last chat its clear all the chats/complaints gone ON RECORD but for some unknown reason you have decided to IGNORE all these. I DO NOT SEE ANY REDRESSAL/RESOLUTION coming from TATA SKY but you are very prompt in deducting the daily subscription when its on record that TATA SKY never responded to my re-installation request so I have decided to DEACTIVATE that is to close my account and was assured by Alok Kumar, Chat Ref Id 2248485 dated 30/4/15 that " I WOULD LIKE TO INFORM YOUR ACCOUNT IS TO BE CANCELLED BEFORE 1/5/15" . Looks like until the balance amount exhaust there is no other way to cancel my subscription.

YOU MAY MAKE A NOTE THAT I AM STILL PAYING DAILY SUBSCRIPTION TO TATA SKY FOR NON SERVICE AND ONCE MY ACCOUNT BALANCE COMES TO ZERO HOPEFULLY MY SUBSCRIPTION STANDS CANCELS . I DO NOT OWE ANYTHING TO TATA SKY AFTER MY BALANCE AMOUNT EXPIRES.

MAIL SENT TO NODAL OFFICER :

Dear Sir, I would like to bring to your notice the pathetic services from TATA SKY as per details given below:

1) Through SR[protected] on 12/4/2015 requested for de-installation since we were relocating on 15/4/2015 from Navi Mumbai to Hyderabad. Instead of requesting your customer cares it was not taken place and we had to do it personally. YOUR TECHNICIAN AND CUSTOMER CARE STARTED CALLING AFTER WE REACHED AND SETTLED HYDERABAD.
2) We had requested for 15 days Subscription holidays w.e.f 14/4/2015. Also had online chat with VasudevaReddy Reddy with Chat ref Id. 2192341 for cancelling your service thats closure of account and given request ref no.1-[protected] and till date do not know what happened to that.
3) On 29/4/2015 through SR[protected] we have requested for re-installation SO FAR NO RESPONSE FROM TATA SKY
4) Since we already had doubt about your re-installation service we also put a request for DEACTIVATE ACCOUNT through SR[protected] SO FAR NO RESPONSE.

Other than that I had online chat with Shilpa Kulkarni on 29/4/2015 with Chat Ref. ID 2243341 who had taken my request for Deactivation of account with immediate effect and given request ref no. 1- [protected]. When as per her assurance no one contacted by 30/4/2015 and rather found you deducting daily subscription from the account, again had online chat with Alok Kumar on 30/4/15 with Chat Ref Id 2248485 and he had taken complaint no.1-[protected] and mentioned " I would like to inform your account is to be cancelled before 1/5/2015"

But as on date still there is no response from Tata Sky and my account still ACTIVE and you ARE STILL DEDUCTING DAILY SUBSCRIPTION SHAMELESLLY WHEN ITS ON RECORD THAT SINCE YOU DID NOT RE-INSTALL WE ARE NOT AVAILING ANY SERVICE OF TATA SKY and as per Alok Kumar the account has to be closed before 1/5/2015. As per record I had requested THRICE to deactivate my account. First on 14/4/2015 during online chat with vasudevareddy reddy, Sceond on 29/4/2015 through online chat with shilpa Kulkarni and Thirdly on 30/4/2015 through online chat with Alok Kumar. But still so far no action from Tata Sky. So you may explain for what you are charging and when you are supposed to get back to your customer with confirmation of the deactivation and refunding the balance amount in account.

Vivekananda Mob: 77XXXXXXX8