Tata Sky — Poor Response for Complain Reference No.I8QVSGT (ID .[protected])

I Lodged a Complain on Tata Sky Call center regarding to reinstalled my Damaged dish due to strom. As I Lodged the complain on 24th May 2015 at 9.00am and got the response you will contacted soon by Local service engineer and same will be resolved max by 12.00nonn on same day, but till 1.30 pm since no response was there I again call the call center only to get assurance it will be resolved soon. but no body resond again I Called up to call center around 3.30 Pm and this time i was put on hold for long to talk to Mr. Wasim ( head of Call center) and he Personally confirmed that your Complain will be resolved in no time, As I was due to on a tour for Next 5 days ( still out city) I mentioned treat it as urgent, but No avail. The Whole day of mine wasted just to wait for any call or visit of engineer by doing nothing. The Very Next Day I received a call while I was away that Your Complaint Notification time is 9.30 PM on 24th May so Can I Come now, hw could it possible when It was required urgently and I was Given Complain ref.No. in the Morning at 9 am on 24th may. It is Very Disheartning to see your service to Loyal coustomer who with you for almost 9.5 years and often Taking Annual packges of your services.Still wating for your revert... Plesae revert if you Can or should I replace the Service provider with Immd. Effect..